Refund and Returns Policy

Effective Date: September 1, 2026

Thank you for choosing Sorker IT Centre. We are committed to providing high-quality IT products and services to our customers.

This Refund and Returns Policy explains the terms and conditions regarding refunds, cancellations, returns, and exchanges for products and services purchased through www.sorkerit.com.

1. Digital Products and Services

Due to the nature of digital products and IT services, certain purchases may not be eligible for a refund once the product has been delivered, downloaded, accessed, or the service has started.

Before making a purchase, customers are encouraged to carefully review the product or service description and requirements.

2. Eligibility for Refund

A refund may be considered in the following circumstances:

  • The purchased product is significantly different from its description.
  • A technical issue prevents the customer from accessing a purchased digital product or service.
  • The same product was accidentally purchased more than once.
  • We are unable to deliver the purchased service due to circumstances within our control.
  • A payment was successfully completed but the product or service could not be provided.

Refund requests will be reviewed on a case-by-case basis.

3. Non-Refundable Purchases

Refunds may not be provided in the following situations:

  • The customer has already downloaded, accessed, or fully received a digital product.
  • The customer has changed their mind after purchasing a digital product.
  • The customer purchased the wrong product or service.
  • The customer does not have the required device, software, or technical environment to use the product.
  • The customer provided incorrect information that prevented successful service delivery.
  • The customer has already received and used a completed IT service.
  • The issue is caused by third-party software, hosting, internet connectivity, or services outside our control.

4. Service Cancellation

For IT services, customers may request cancellation before the service has started.

Once significant work has been completed or the service has been delivered, cancellation may not qualify for a full refund.

If work has already started, any refund will be determined based on the amount of work completed and the circumstances of the cancellation.

5. Refund Request Process

To request a refund, please contact us with the following information:

  • Customer name
  • Order or invoice number
  • Date of purchase
  • Product or service name
  • Reason for requesting a refund
  • Relevant screenshots or supporting information, if applicable

Please send your refund request to our official business email address.

6. Refund Review

After receiving your request, we will review the purchase and the reason for the refund.

We may contact you for additional information if necessary.

If your refund request is approved, we will process the refund using the original payment method whenever possible.

7. Refund Processing Time

Once a refund is approved, the processing time may vary depending on the payment method, bank, payment gateway, or financial institution.

Sorker IT Centre is not responsible for delays caused by banks, payment gateways, or other third-party payment providers.

8. Returns and Exchanges

For physical products, if applicable, returns or exchanges may be accepted only when the product is defective, damaged, or incorrectly delivered.

The customer may be required to provide photographs, videos, or other evidence of the issue.

Products must be returned in their original condition and packaging unless otherwise agreed.

Digital products generally cannot be physically returned or exchanged.

9. Incorrect or Damaged Products

If you receive an incorrect or damaged physical product, please contact us as soon as possible after delivery.

After reviewing the issue, we may offer a replacement, exchange, or refund where appropriate.

10. Chargebacks and Payment Disputes

Before initiating a chargeback or payment dispute, customers are encouraged to contact Sorker IT Centre so that we can investigate and resolve the issue.

Unauthorized or fraudulent chargebacks may be investigated and handled in accordance with applicable laws and payment provider policies.

11. Policy Changes

Sorker IT Centre reserves the right to modify or update this Refund and Returns Policy at any time.

Any changes will be posted on this page with an updated “Effective Date.”

12. Contact Us

If you have any questions regarding our Refund and Returns Policy, please contact us:

Sorker IT Centre
Website: www.sorkerit.com
Email: contact@sorkerit.com]
Phone: [01748340718]
Address: [Jheel Mension,Happy Home mosjid, Tejgaon industrial area-1208]

Last Updated: September 1, 2026